Recovery steps

Use this checklist when you are unsure where to start. It consolidates scan pipeline recovery (crawl → analyze → probe via Trigger.dev), Free-plan gates, and Polar billing checks into one pass.

Standard recovery checklist

1. 1

   Capture context

   Note project URL, scan ID, status, timestamps, and a screenshot of the error or billing page.

2. 2

   Classify the problem

   Failed scan, slow/stuck, missing/gated results, or billing/entitlement. Use Troubleshooting overview cards if unsure.

3. 3

   Verify the site publicly

   Confirm HTTPS, DNS, and SSL. Lift bot blocks that could stop crawl.

4. 4

   Check plan entitlements

   If Free lifetime scan is used, upgrade to Pro Early Adopter (7-day free trial, then $50/year) via Polar before expecting new completed scans.

5. 5

   Confirm Polar payment state

   Active subscription in the portal precedes app-side Pro features.

6. 6

   Run one clean scan

   After fixes, start a single new scan. Prefer partial reports over endless retries when only probes are thin.

7. 7

   Escalate

   If still broken, email support with the evidence pack below.

Evidence pack for support

• Project URL (exact)
• Scan ID (if known) or scan detail URL
• Steps already tried (bulleted)
• Screenshots of errors, status, or Polar portal
• Approximate times (with timezone) of failures or charges

Do and don’t

• Do treat partial probe coverage as usable output
• Do fix reachability before blaming analysis quality
• Do verify Polar before double-paying
• Don’t expect guaranteed AI mentions from any scan
• Don’t open many parallel scans on the same failing URL
• Don’t send card numbers to support — use the Polar portal

Edge cases

• Recovered site mid-scan — start a new scan; do not expect the failed run to resurrect.
• Provider outage window — wait and rescan later; soft-skipped platforms refill when available.
• Monitoring cadence — after Pro is active, confirm monitoring settings if weekly/daily rescans were expected.

When to contact support

After one full pass of this checklist without recovery — or immediately for duplicate charges and entitlement mismatches with proof of payment.

FAQ

Related: Scan failed · Common errors · Contact support