Payment issues

VisibleMax uses Polar for checkout and the customer portal. The public paid plan is VisibleMax Pro — Early Adopter (7-day free trial, then $50/year). Payment failures usually surface as incomplete checkout, declined cards, or subscriptions that never activate entitlements.

Checkout problems

1. 1

   Retry with a clean session

   Start checkout again from the upgrade page while signed into the correct workspace.

2. 2

   Verify card / billing details

   Declines, expired cards, and mismatched billing addresses are the most common Polar failures.

3. 3

   Disable blockers temporarily

   Strict ad blockers or privacy extensions can break checkout redirects. Try another browser if needed.

4. 4

   Confirm success in Polar portal

   After payment, open the portal from VisibleMax billing and confirm an active Early Adopter / Pro subscription.

5. 5

   Then confirm entitlements

   Return to the app and verify Pro unlocks. If Polar is active but the app is Free, follow Subscription issues.

Failed charges & renewals

• Update the payment method in the Polar customer portal before the next renewal
• Watch for bank fraud holds on first $50/year charges
• Invoices and receipts live in Polar — use the portal for downloads

Edge cases

• Paid but closed the tab early — check Polar portal before paying again to avoid duplicates.
• Corporate cards — may require merchant allowlisting for Polar.
• Currency / tax display — portal shows Polar’s charged amounts; contact support for invoice questions.
• Refunds — cancel during the 7-day trial at no charge; after the trial expires, purchases are non-refundable (see /legal/refund). For billing disputes, email [email protected] with Polar receipt and workspace ID.

When to contact support

• Payment succeeded (bank / Polar) but no subscription appears
• Duplicate charges for Early Adopter
• Portal link from VisibleMax fails while you remain signed in
• Need a refund or invoice correction

FAQ