Help
Help Center
Self-serve guides for scans, billing, and account issues — plus a clear path to email support when docs are not enough.
How to get unblocked fast
Most VisibleMax questions are answered in docs and the FAQ: what a scan measures, why a score moved, how public reports work, and how Polar billing unlocks Pro. Start with the topic cards below — they are curated entry points, not a search engine — then escalate to email only if you are still stuck.
Pro Early Adopter includes email product support during and after the 7-day free trial. There is no free plan. Typical response time is 1–2 business days. Support: [email protected].
Browse by topic
Pick the closest match. Each card links to the best starting page for that problem.
- DocumentationGetting started, platform guides, troubleshooting, and reference — written so you rarely need support.
- FAQDirect answers on AI visibility, GEO/AEO, llms.txt, crawlers, and how VisibleMax scores readiness.
- TroubleshootingScan failures, login issues, missing reports, blocked crawlers, and common fix paths before you email support.
- Billing & plansPro Early Adopter 7-day trial (card required), Polar checkout, invoices, cancellations, and refunds.
- Contact supportEmail [email protected] for product support, or [email protected] for vulnerability reports.
- Legal CenterPrivacy, Terms, Cookies, Refunds, AI Transparency, and Security policies.
Support hours & expectations
- Product support: [email protected] — included with Pro Early Adopter (trial and paid).
- Security: [email protected] — vulnerability reports via the bug bounty process.
- Response time: typically within 1–2 business days. We do not offer live chat.
Before you write, skim troubleshooting and note your project URL, scan ID, plan, and steps already tried. Full checklist: Contact support.
Related
- Docs hub — operate with precision
- Pricing — one subscription: 7-day free trial, then $50/year. Card required; no charge during the trial.
- Changelog — recent product changes
- Bug bounty — security disclosures