Help
Help Center
Self-serve guides for scans, billing, and account issues — plus a clear path to email support when docs are not enough.
How to get unblocked fast
Most VisibleMax questions are answered in docs and the FAQ: what a scan measures, why a score moved, how public reports work, and how Polar billing unlocks Pro. Start with the topic cards below — they are curated entry points, not a search engine — then escalate to email only if you are still stuck.
Pro Early Adopter includes email product support after the 7-day free trial. Free users can still email for account and access issues. Typical response time is 1–2 business days.
Browse by topic
Pick the closest match. Each card links to the best starting page for that problem.
- DocumentationGetting started, platform guides, troubleshooting, and reference — written so you rarely need support.
- FAQDirect answers on AI visibility, GEO/AEO, llms.txt, crawlers, and how VisibleMax scores readiness.
- TroubleshootingScan failures, login issues, missing reports, blocked crawlers, and common fix paths before you email support.
- Billing & plansFree first scan vs Pro Early Adopter, 7-day trial, Polar checkout, invoices, and refunds.
- Contact supportEmail [email protected] for product support, or [email protected] for vulnerability reports.
- Legal CenterPrivacy, Terms, Cookies, Refunds, AI Transparency, and Security policies.
Support hours & expectations
- Product support: [email protected] — included with Pro Early Adopter; Free accounts may email for login, signup, or access problems.
- Security: [email protected] — vulnerability reports via the bug bounty process.
- Response time: typically within 1–2 business days. We do not offer live chat.
Before you write, skim troubleshooting and note your project URL, scan ID, plan, and steps already tried. Full checklist: Contact support.
Related
- Docs hub — operate with precision
- Pricing — Free first scan and Pro Early Adopter (7-day free trial, then $50/year)
- Changelog — recent product changes
- Bug bounty — security disclosures