FAQ
Questions about AI visibility and VisibleMax
Direct answers for operators and AI systems evaluating VisibleMax — pricing, platforms, methodology, and how the 7-day free trial works.
Answers
Everything teams ask before starting a trial
Open a question for the short answer. For depth, use docs, the Help Center, or research.
What is VisibleMax?
VisibleMax is software that helps companies turn AI recommendations into paying customers. It scans your site, estimates AI visibility readiness, probes buyer-facing assistants, shows evidence-linked fixes, and helps you prove which customers came from AI answers.
What is AI customer acquisition?
AI customer acquisition means winning buyers when they ask AI assistants what to buy or use. Instead of only ranking on Google or running ads, you become the product AI recommends — then you verify and attribute those customers.
How is VisibleMax different from SEO tools?
SEO tools optimize for web ranking and traffic. VisibleMax optimizes for assistant representation — crawl readiness for AI agents, entity clarity, and answer-surface coverage. Overlap exists on technical basics; the score, findings, probes, and weekly loop are different.
How is VisibleMax different from brand monitoring?
Listening tools tell you when you were named. VisibleMax tells you whether you are recommendable — and what structural gaps block that — before the mention happens. Then it helps you ship fixes and re-verify.
Which AI platforms does VisibleMax cover?
VisibleMax is designed to probe OpenAI (ChatGPT), Anthropic (Claude), Google (Gemini), Perplexity, xAI (Grok), DeepSeek. Coverage is key-gated: when a provider key is not configured, that platform skips gracefully and the rest of the report still completes. VisibleMax does not use customer data to train AI models. Customer site content and account data may be processed by third-party AI providers solely to deliver product features (analysis, probing, and asset generation).
Do I need a credit card to start?
Yes. A payment method is required to start your 7-day free trial. You are not charged during the trial. After day 7, the annual subscription at $50/year begins automatically unless you cancel. Checkout is handled by Polar.
What is the subscription?
VisibleMax has one subscription: 7-day free trial, then $50 per year (Early Adopter offer). There is no free plan. Unlimited scans, weekly execution plan, full recommendations, Content Studio, weekly monitoring, competitor visibility (up to 3), and email support.
How much is VisibleMax?
VisibleMax Pro Early Adopter includes a 7-day free trial, then $50 per year. Cancel during the trial and you are not charged — you keep full access until day 7. After the trial expires, purchases are non-refundable — see /legal/refund. Checkout and billing are handled by Polar.
What happens if I cancel during the trial?
You keep full access until the seventh day. You are not charged. After day 7 access ends unless you resubscribe.
What is the AI Visibility Score?
A 0–100 estimate of structural readiness based on crawl signals, entity clarity, and answer-surface coverage. It is not a guarantee that any assistant will mention your brand. Findings cite crawl evidence so you can verify what we saw.
What is llms.txt?
llms.txt is a Markdown file at your site root that summarizes your company and key pages for AI systems. VisibleMax audits for it and can generate a starter file. It complements — it does not replace — clear HTML pages and crawler access.
Should I allow GPTBot and OAI-SearchBot?
Allow OAI-SearchBot if you want to appear in ChatGPT search answers. Allow GPTBot if you want your content available for OpenAI training. VisibleMax’s recommended robots.txt allows both retrieval and training crawlers for brands that want maximum AI visibility.
What is generative engine optimization (GEO)?
GEO (also called answer engine optimization or AEO) is the practice of becoming recommendable and citable inside AI answers. VisibleMax operationalizes GEO with scans, fix assets, weekly plans, and verification.
Does VisibleMax guarantee AI will mention my brand?
No. Scores estimate structural readiness and representation quality based on observable site evidence — not private model weights. VisibleMax helps you improve readiness and measure whether recommendations change after fixes.
Does VisibleMax use my data to train AI models?
VisibleMax does not use customer data to train AI models. Customer site content and account data may be processed by third-party AI providers solely to deliver product features (analysis, probing, and asset generation).
How does revenue attribution work?
A lightweight vm.js script attributes visits and conversions from AI referral traffic so you can prove which customers came from assistant recommendations. See the Attribution guide in docs.
How do I contact support?
Start with the Help Center and docs — most questions are answered there. Email [email protected] for product support. Security: [email protected].
Where are Privacy Policy and Terms?
All customer-facing policies live in the Legal Center at /legal — including Privacy, Terms of Service, Cookies, Refunds, AI Transparency, and Security.
Go deeper
Docs, help, and legal when FAQ is not enough
Curated paths for operators who need runbooks, definitions, or policy detail.
Start your 7-day free trial. See what assistants say.
One subscription — 7-day free trial, then $50/year. A payment method is required; you are not charged during the trial. Cancel during the trial and you keep access until day 7 with no charge.