Missing results

“Missing results” can mean different things: a thin crawl, Free-plan gated recommendations, skipped AI platforms, or simply no AI mentions in probe samples. Separate product limits from site issues before assuming a bug.

Diagnostic map

Free plan lifetime scan

Free workspaces may complete one scan lifetime. After that completed scan, new starts return an upgrade-required gate. Upgrade to VisibleMax Pro — Early Adopter (7-day free trial, then $50/year via Polar) for unlimited scans, fuller recommendations, and monitoring.

Recovery steps

1. 1

   Confirm scan status

   Completed, partial, failed, or blocked at start? Each path differs.

2. 2

   Inspect crawl depth

   If pages crawled is near zero, fix reachability before interpreting findings.

3. 3

   Distinguish gating from emptiness

   Locked recommendation counts mean Free gating — upgrade to see the full set.

4. 4

   Accept partial probes

   Skipped platforms leave gaps; the rest of the report remains usable.

5. 5

   Improve inputs, then rescan on Pro

   Strengthen public pages, entities, FAQ/schema, and llms.txt via Content Studio guidance, then verify with a new scan.

Edge cases

• Public share links — /r/[slug] views are redacted; missing fields there may be intentional.
• Competitor core scans — no probe by design; do not expect platform grids.
• Parked domains — “successful” crawls with almost no brand entities look empty.

When to contact support

• Completed Pro scan with unexpectedly empty analyze output despite a rich public site
• Free lifetime gate appears before any completed scan
• Findings UI errors instead of gated/empty states

FAQ