AI provider unavailable

During probe, VisibleMax queries supported AI platforms for mention and answer-coverage evidence. Probing is key-gated: if a provider API key is missing or the provider errors, that platform skips gracefully. Other platforms and the core crawl/analyze report still complete.

What you might see

• Some platforms show no probe responses while others complete
• Scan or prompt-run status partial
• Score and findings present, but platform comparison looks incomplete
• Early-phase environments emphasizing DeepSeek + Gemini while other platforms stay ready for keys

Typical causes

• Provider API key missing on the VisibleMax deployment — platform skipped by design
• Provider outage or rate limit — transient soft-fail for that platform
• Timeouts on slow provider responses — that platform may drop while others finish
• Not a Free-plan issue — Free gates completed scan count and report depth; it does not invent fake probe rows for missing keys

What to do

1. 1

   Use the report you have

   Crawl, technical audit, and analyze findings remain actionable even when probes are incomplete.

2. 2

   Check which platforms returned

   Note blank vs filled platforms. Supported targets include OpenAI (ChatGPT), Anthropic (Claude), Google (Gemini), Perplexity, xAI (Grok), and DeepSeek when configured — see Supported AI providers.

3. 3

   Re-run later for fuller coverage

   If an outage was transient, a later Pro scan can refill probe evidence. Avoid rapid-fire retries.

4. 4

   Do not equate missing probes with “AI will never mention us”

   Probes sample behavior; they are not a guarantee of mentions in customer chats. VisibleMax never promises placement.

Edge cases

• Core competitor scans — may intentionally omit probe to control cost; missing platforms are by design.
• All platforms blank — rare; could be widespread provider issues or probe soft-fail. Core report should still exist if analyze succeeded.
• One platform always empty — often a configuration/key gap for that provider, not your site content.

When to contact support

• Analyze completed but every expected platform stays empty across multiple days
• Partial status never clears after known provider recovery
• You need confirmation whether a platform is configured in your environment

FAQ